gbalee Privacy Policy

When you create and use an account on the gbalee platform, we collect the following types of personal information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)
• Address and contact details

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and version
• Date, time, and duration of site visits
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Gaming activity and betting history
• Bonus usage and promotional activity details
• VIP level and loyalty points records

gbalee uses collected information only for the following lawful purposes:

2.1 Account Management and Security

The information you provide is essential for creating, verifying, and managing your account. The identity verification process (KYC) ensures that the platform is used only by individuals aged 21 and above. This process also helps prevent fraud and money laundering.

2.2 Processing Financial Transactions

Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is securely stored when processing a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

2.3 Providing Customer Support

Your account history and contact details are needed to provide effective assistance through our 24/7 live chat service. This ensures personalised and prompt resolution.

2.4 Responsible Gaming

By analysing gaming behaviour patterns, we can identify signs of problematic gaming and, where necessary, recommend setting limits or self-exclusion. This initiative ensures the well-being of users.

2.5 Platform Improvement

We analyse overall usage data to improve the gaming experience, payment processes, and the overall quality of the platform.

gbalee applies industry-leading technology and practices to protect your personal information:

gbalee never sells or rents your personal information. Only the minimum necessary information may be shared with third parties in the following limited circumstances:

• Payment Providers: Relevant information shared with bKash, Nagad, Rocket, Upay, or banks to complete financial transactions.
• Identity Verification Services: With trusted verification agencies as part of the KYC process.
• Legal Obligations: Upon request from lawful authorities through a court order or proper legal process.
• Fraud Prevention: With relevant agencies for the purpose of preventing money laundering or online fraud.
• Technology Partners: Contracted technology service providers required to operate the platform — only the information necessary for them to perform their function.

In each of the circumstances listed above, third parties are bound by strict confidentiality agreements and may only use the information for the specified purpose.

The gbalee website uses cookies and similar technologies. Cookies are small text files stored on your device that improve website functionality.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, ensuring security, and saving language preferences. Disabling them will prevent the site from working properly.

5.2 Functional Cookies

These cookies remember your preferences and settings — such as information from previous sessions — giving you a smoother experience on future visits.

5.3 Analytical Cookies

We use analytical cookies to understand website usage patterns. This information is collected in anonymous form and is used to improve the platform.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

As a gbalee user, you have the following rights regarding your personal information:

6.1 Right of Access

You have the right to know what information we hold about you. Contact [email protected] to request a copy of your data.

6.2 Right to Rectification

You have the right to request correction of any inaccurate information we hold about you. Data can be updated through your account settings or by contacting the support team directly.

6.3 Right to Erasure

In certain circumstances you may request deletion of your personal data. However, some data must be retained for a specified period due to legal and regulatory obligations.

6.4 Data Portability

You may request a copy of your data in a structured, readable format.

6.5 Right to Object

You have the right to object to the use of your data for marketing communications. This preference can be changed at any time through your account settings or our support channels.

gbalee retains your information in accordance with the following policy:

• Data for active accounts is retained for as long as the account exists.
• Certain data may be retained after account closure to meet legal obligations.
• Records of financial transactions are retained in compliance with anti-money-laundering laws and financial regulations.
• Customer support communication history is retained for quality improvement and dispute resolution.
• Analytical data may be retained in anonymous form for an extended period.

gbalee strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of registration. If evidence is found that a minor's information has been collected, the relevant account will be closed and the data will be properly deleted.

We may update this Privacy Policy from time to time. For significant changes, we will:

• Clearly notify users of the changes on the website.
• Send a notification to the registered email address.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

10.1 External Links

Data received from third-party content connected to game providers such as Pragmatic Play, Evolution Gaming, or PG Soft is subject to their own privacy policies. gbalee is not responsible for the privacy practices of these parties.

10.2 Security Breaches

In the event of an unexpected security breach, we will notify affected users as quickly as possible in accordance with legal obligations and will take the necessary protective measures.

10.3 Responsible Gaming and Data Privacy

Information provided for the use of responsible gaming tools (such as deposit limits and self-exclusion) is kept strictly confidential and is used solely to ensure user well-being. This information is not used for marketing purposes.