gbalee Terms and Conditions
Please read these terms and conditions carefully before using the gbalee platform. This document defines the legal agreement between you and gbalee.
Table of Contents
- 1. General Provisions
- 2. Eligibility and Registration
- 3. Account Management
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Responsible Gaming
- 9. Privacy and Data Protection
- 10. Intellectual Property
- 11. Limitation of Liability
- 12. Changes and Termination
- 13. Contact and Complaints
1. General Provisions
These terms and conditions ("Terms") apply to the use of the gbalee platform ("Platform") and all its services. By accessing or using gbalee's website, mobile version, or any other medium, you agree to be bound by these Terms.
In these Terms, "user", "you" or "member" refers to the person who has registered on or is using the gbalee platform. "gbalee", "we" or "Platform" refers to the entity providing gbalee services.
1.1 Scope of Terms
These Terms govern the following:
- Creating and managing an account on the Platform
- Financial transactions — deposits, withdrawals, and bonuses
- Gaming activities and rules
- Collection and use of personal data
- Dispute resolution procedures
1.2 Relationship with Other Policies
These Terms must be read together with gbalee's Privacy Policy and Responsible Gaming Policy. Together, these three documents define your complete legal relationship with gbalee.
2. Eligibility and Registration
2.1 Age Requirement
To register on the gbalee platform or use any of its services, you must be at least 21 years of age. Registration by minors is strictly prohibited. We may request a copy of your national ID card or passport at any time to verify your age.
2.2 Registration Terms
At the time of registration, you must:
- Provide true, accurate, and complete information
- Open only one account per person
- Open the account in your own name and for your own use
- Use an active email address that you control
- Confirm that you have read and agreed to these Terms
2.3 Prohibition on Multiple Accounts
It is strictly prohibited for one person to hold multiple accounts. If multiple accounts are detected from the same IP address, device, identity document, or payment method, all accounts will be closed and any earned bonuses will be forfeited.
3. Account Management
3.1 Login Security
The security of your account is entirely your responsibility. You must use a strong password and must not share your login details with any third party. If you suspect unauthorized access to your account, notify our support team immediately.
3.2 Updating Information
If any of your personal details change (address, phone number, bank account), please update your profile promptly or inform our support team. gbalee will not be responsible for payment delays caused by outdated information.
3.3 Account Verification (KYC)
Before processing a withdrawal, or at any time, gbalee may request that you complete an identity verification (Know Your Customer — KYC) process. This process typically requires:
- A scanned copy of your national ID card or passport
- Proof of current address (utility bill or bank statement)
- Proof of ownership of the payment method used
Withdrawals may be suspended if verification documents are not submitted.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
gbalee currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are completed in Bangladeshi Taka (BDT / ৳).
4.2 Minimum Amounts
Minimum withdrawal: ৳800 (the same limit applies for each payment method.)
4.3 Withdrawal Processing Time
Approved withdrawal requests are generally processed within 1 hour. However, additional time may be required if account verification is incomplete or if the request is selected for extra security review.
4.4 Payment Security
All financial transactions are secured with SSL encryption technology. You may only use payment methods registered in your own name. Transactions using third-party accounts are prohibited.
4.5 Failed Transactions
If a deposit does not appear in your gbalee account due to a technical error, please contact our support team with the transaction reference number and a screenshot. We will resolve the issue as quickly as possible.
5. Bonuses and Promotions
5.1 Welcome Bonus
New members are eligible to receive a 200% bonus of up to ৳8,000 on their first deposit. For example: depositing ৳1,000 gives a ৳2,000 bonus — total balance will be ৳3,000; depositing ৳10,000 gives a maximum ৳8,000 bonus — total balance will be ৳18,000.
5.2 Wagering Requirement
Before withdrawing the welcome bonus, you must wager 25 times the bonus amount. Example: if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets to become eligible for withdrawal. The time limit to meet the wagering requirement is 30 days from the date the bonus is credited.
5.3 General Bonus Terms
- The specific terms of each promotion will be stated on the bonus page
- Bonus balance cannot be transferred to another account
- Multiple bonuses cannot be active at the same time (unless specifically permitted)
- If you do not wish to participate in a bonus promotion, inform the support team before making a deposit
- If bonus abuse or fraudulent activity is detected, the bonus will be forfeited
5.4 VIP Program
gbalee's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. You can advance to a higher tier based on your active gaming activity.
6. Gaming Rules
6.1 Fair Play
gbalee believes in fair play. The outcome of all games on our platform is determined through a verifiable Random Number Generator (RNG) technology, which is completely unbiased and cannot be interfered with by any third party.
6.2 Game Errors
gbalee reserves the right to correct at any time any prize or funds incorrectly awarded due to a technical error in a game. The principle of "Software malfunction voids all pays and plays" applies.
6.3 Disconnection
If your internet connection is lost during a game, that round will be settled according to the server's data. gbalee is not responsible for losses caused by network issues.
6.4 Game Restrictions
Some games cannot be played with certain promotions or bonus balances. The specific restrictions for each game will be stated on the game's information page or in the promotion's terms and conditions.
7. Prohibited Activities
The following activities are strictly prohibited on the gbalee platform:
- Any fraudulent or illegal activity
- Placing artificial bets for the purpose of bonus abuse or bonus hunting
- Playing games using automated software, bots, or scripts
- Attempting to influence game outcomes by colluding with other members
- Using the platform for money laundering or illegal financial purposes
- Deliberately exploiting game vulnerabilities or glitches
- Using a third party's credit card or payment account
- Attempting to hack, phish, or carry out a cyber attack on gbalee's systems
Violating these rules will result in immediate account closure, forfeiture of all balances and bonuses, and notification of law enforcement authorities if necessary.
8. Responsible Gaming
gbalee is committed to responsible gaming. We believe gaming is a form of entertainment and should never be considered a primary source of income.
8.1 Self-Control Features
The following features are available on the gbalee platform:
- Setting daily, weekly, or monthly deposit limits
- Taking a temporary account break for a set period (cool-off)
- Requesting permanent or temporary account closure (self-exclusion)
- Setting time limits for gaming sessions
For more information, please visit our Responsible Gaming page.
8.2 Support
If you are struggling with a gaming addiction, please contact us through our 24/7 live chat support. Our trained team will help you get the right assistance.
9. Privacy and Data Protection
Your personal data is very important to us. Full details on how gbalee collects, stores, and uses data can be found in our Privacy Policy.
9.1 Use of Data
We use your data to:
- Manage and verify your account
- Process financial transactions
- To provide customer support
- To prevent fraud and ensure security
- To fulfill legal obligations
9.2 Data Protection
All sensitive information is secured using SSL encryption technology. We never sell your personal information to third parties.
10. Intellectual Property
All content on the gbalee platform — including logos, graphics, designs, software, text, images, and audio — is protected under the intellectual property rights of gbalee or the relevant licensor.
Except for personal use, no content from gbalee may be reproduced, distributed, published, or used for commercial purposes without prior written permission. Violation of this provision will result in legal action.
11. Limitation of Liability
11.1 Service Availability
gbalee strives to ensure uninterrupted service, however the service may be temporarily disrupted due to maintenance, technical issues, or unforeseen circumstances. gbalee will not be held liable for any loss resulting from such disruptions.
11.2 Gaming Losses
Any financial loss arising from participation in games is entirely the responsibility of the user. gbalee does not compensate for gaming losses under any circumstances.
11.3 Third-Party Software
Third-party software from game providers is used on our platform. gbalee bears limited responsibility for technical errors in such software.
12. Changes and Termination
12.1 Changes to Terms
gbalee reserves the right to modify these terms and conditions at any time. For significant changes, we will provide a notice on the website. Continued use of the platform after any changes will be considered as your acceptance of the updated terms and conditions.
12.2 Right to Close an Account
gbalee reserves the right to close or suspend any account in the following circumstances:
- In case of a violation of the terms and conditions
- On suspicion of fraudulent activity
- In case of non-cooperation during the account verification process
- In case of prolonged inactivity (more than 12 months)
12.3 Account Closure by the User
You may request the closure of your account at any time through our support team. It is possible to withdraw any valid balance before the account is closed (provided there are no pending bonus conditions).
13. Contact and Complaints
13.1 Complaint Resolution
If you have any complaint or dispute, please contact our support team first. We aim to provide an initial response within 72 hours of receiving a complaint and commit to resolving it within a reasonable time.
13.2 Contact Methods
- Live Chat: Available directly on the site 24/7, support is available in Bengali
- Email: [email protected]
13.3 Order of Resolution
In resolving disputes, a resolution will first be attempted through direct negotiation. If a direct resolution is not possible, the dispute may be resolved with the assistance of a neutral mediator agreed upon by both parties.
Important: By creating or continuing to use an account on the gbalee platform, you confirm that you have read, understood, and fully agreed to these complete terms and conditions. You further confirm that you are at least 21 years of age and that online gaming is not legally prohibited in your area.